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1. How does Direct Debit work?

Direct Debit lets you authorize the payment of your utility bill directly from a checking account or credit card. In other words, your check writing days are over. Direct Debit means you won’t have to worry about late payment fees or bother with envelopes, stamps and mailboxes again.

2. How will I know how much is being deducted?

You will still receive a copy of your bill. If you have questions about specific charges, simply contact The City of Horseshoe Bay at 830-598-8741. Otherwise, your bill will be paid automatically.

3. When will my bill be paid?

For both the “Checking Account Debit” and the “Credit Card Debit” option, payment automatically takes place approximately 5 business days after you receive your bill.

4. What do I save with Direct Debit?

Since your bill is paid automatically, you save on check charges, postage and, most importantly, time.

5. What if I later decide I do not want Direct Debit?

Simply notify us in writing and we’ll discontinue your enrollment. You can drop off the notice or mail it to us at:
City Hall
1 Community Drive
PO Box 7765
Horseshoe Bay, TX 78657

6. How do I put Direct Debit to work for me?

Just complete and return the Application (a voided check is required for checking account debit). Direct Debit Application

7. Is there a charge for Direct Debit?

No.

8. What if I have multiple bills from The City of Horseshoe Bay?

You’ll need to fill out an application for each account you have. Please call a customer service representative at 830-598-8741 if you have any questions. View the Direct Debit Application

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1. What requirements are there for a Burn Permit?

The fire department will come inspect the burn site prior to issuing the burn permit. The following are some of the things they will be looking for:

Attendance
A competent adult shall continuously attend the burn pile until the fire is extinguished. No burn will be left unattended.

Hours
Hours of burning shall be confined to the hours of 1 hour after sunrise to 1 hour before sunset. All fires shall be extinguished before sunset.Burn Permits are required.

Winds
Burning shall not be commenced when surface winds are predicted to be less than 6 mph or greater than 23 mph during the burning period.

Means of Fire Control & Extinguishment
A water hose (or 55 gallon drum of water and buckets may be allowed) must be readily available for fire control and extinguishment.

Distance to Structures
Due to radiant heat, the burn must be no closer than 100 feet to structures. Burning must be conducted downwind of or at least 300 feet from any structure containing sensitive receptors.

No burn shall endanger other property. No material involving: electrical insulation, treated lumber, plastics, non-wood construction materials, heavy oils, asphaltic materials, explosive materials, chemical wastes, or items containing natural or synthetic rubber may be burned. Return to Fire Department

2. How do I request a Burn Permit?

A burn permit may be requested by calling 830-598-6953, by coming by 1 Community Drive, Horseshoe Bay, TX, or by completing a burn permit request form below and submitting it. Request for Outdoor Burning Permit

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1. When are City Council meetings?

City Council regular meetings are normally scheduled for the third Tuesday of each month at 3:00 p.m. In order to allow the Council and staff additional time to work on the budget process, the first budget meeting is held in late June or early July and the August meetings are held the last Tuesday of the month. Meetings are held at City Hall, 1 Community Drive, Horseshoe Bay, Texas 78657.

Meeting Schedule

2. Where do I find agendas, minutes and meeting packets on the website?

Agendas, minutes and meeting packets for both City Council and Planning and Zoning Commission can be found on the city's home page in the upper right corner: www.horseshoe-bay-tx.gov

Agendas & Minutes

3. What does it mean when the red light is on my grinder pump?

The red light means there is a malfunction with your grinder pump and you should call the Utility Office immediately, even after hours, at 830-598-8741.

4. What are City Hall/Utility Billing Office hours?

Monday through Friday from 8:00 a.m. until 5:00 p.m. with the exception of holidays.

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1. Can I pay my citation online?

Yes, payments can be made online through TrafficPayment.com.

Return to Municipal Court Webpage

2. If I received a citation can I just pay the fines?

Yes. However, any and all charges in which you pay in lieu of seeing the judge or making other arrangements with the Court will be plead as Guilty or Nolo Contendere, will be considered convictions, and go on your record.

To avoid further charges and a warrant for your arrest, this must be done in person or in writing no later than the initial appearance date listed on the citation. Return to Municipal Court Webpage

3. What does the appearance date on my citation mean?

The appearance date is your deadline to enter a plea in person or by mail. You must appear in person or in writing on or before the appearance date listed on your citation. Phone calls do not constitute an appearance. No re-sets will be granted on the appearance date. Return to Municipal Court Webpage

4. What if I do not report by my appearance date?

If you fail to respond to the charge(s) by the appearance date shown on the citation, an additional charge will be assessed against you for failure to appear and warrants for your arrest will be issued. You may be denied renewal of your driver's license. Return to Municipal Court Webpage

5. Will I see the Judge on my appearance date?

No. The appearance date is the deadline you or your attorney must enter a plea to the Court in person or in writing. Return to Municipal Court Webpage

6. Can I see the Judge before my appearance date?

No. To speak to the Judge you must ask to be placed on the arraignment docket for the next available court date. This request must be made on or before the appearance date on your citation. Return to Municipal Court Webpage

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1. What is storm water runoff?

Storm water runoff is water that flows after a rainfall. During rainstorms, water drains off driveways, parking lots and streets picking up pollutants while flowing to the storm sewer system. Once storm water enters the storm sewer system of inlets, pipes or channels, it flows downstream to the nearest creek, lake or river.

2. What is urban runoff?

Urban runoff also flows to the storm sewer system. Urban runoff is water from irrigation, over watering, car washing and other sources that travel into the street picking up pollutants.

3. What can you do to help with water pollution?

To report illegal dumping into our storm drains or waterways, contact the City at 830-598-8741.

The largest source of storm water pollution are pollutants such as litter, pet waste, pesticides, fertilizers, leaves and yard clippings and automotive leaks and spills. These materials are swept away with the storm water and produce what is referred to as non-point source pollution.

Harmful bacteria, chemicals, sediment and litter enters or blocks the storm drain and leads to flooding, impaired water quality and endangers the health and habitat of local wildlife.

4. What is the difference between the storm sewer system and sanitary sewer system?

The water that goes down the sanitary sewer system (from sinks or toilets) flows to a wastewater treatment plant where it is treated and filtered prior to entering any water bodies.

The stormwater and urban runoff water that flows down driveways and streets and into the storm sewer system flows directly to our creeks, lakes and rivers. Anything that enters a storm sewer system is discharged untreated into the water bodies we use for swimming, fishing and providing drinking water.