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1. How does Direct Debit work?

Direct Debit lets you authorize the payment of your utility bill directly from a checking account or credit card. In other words, your check writing days are over. Direct Debit means you won’t have to worry about late payment fees or bother with envelopes, stamps and mailboxes again.

2. How will I know how much is being deducted?

You will still receive a copy of your bill. If you have questions about specific charges, simply contact The City of Horseshoe Bay at 830-598-8741. Otherwise, your bill will be paid automatically.

3. When will my bill be paid?

For both the “Checking Account Debit” and the “Credit Card Debit” option, payment automatically takes place approximately 5 business days after you receive your bill.

4. What do I save with Direct Debit?

Since your bill is paid automatically, you save on check charges, postage and, most importantly, time.

5. What if I later decide I do not want Direct Debit?

Simply notify us in writing and we’ll discontinue your enrollment. You can drop off the notice or mail it to us at:
City Hall
1 Community Drive
PO Box 7765
Horseshoe Bay, TX 78657

6. How do I put Direct Debit to work for me?

Just complete and return the Application (a voided check is required for checking account debit). Direct Debit Application

7. Is there a charge for Direct Debit?

No.

8. What if I have multiple bills from The City of Horseshoe Bay?

You’ll need to fill out an application for each account you have. Please call a customer service representative at 830-598-8741 if you have any questions. View the Direct Debit Application

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1. Why is my Red Light on?

The red light belongs to the grinder sewer system that serves your residence or business.  If the light is on this indicates that your grinder system is not currently functioning correctly and needs maintenance.  Please call the City Office, available 24/7, at 830-598-8741 and report the light to prevent overflow as the tank has limited capacity.

[HALT ALL WATER USE TO LIMIT SEWER OVERFLOW]

Return to Utility Webpage 

2. Why did my Red Light not come on and my tank is over flowing?

If the tank is overflowing and your light never came on that typically means that the grinder panel is experiencing a power loss. Please call the City Office, available 24/7, at 830-598-8741 and report the overflow. Please have an individual available at the residence who can operate the electrical breakers inside your home or business.

[HALT ALL WATER USE TO LIMIT SEWER OVERFLOW]

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3. Where/What is my PRV?

Your PRV is your Pressure Regulating Valve. The PRV lowers the water system pressure to a level that is deemed safe for household appliances by your plumbing contractor. The City of Horseshoe Bay has higher than typical water pressure due to the hilly terrain. Your PRV is usually located within a few feet of the water meter box on the customers side.  It is the customer’s responsibility to maintain or replace your PRV.  The exception would be is the PRV was installed before the city incorporated and the PRV is on the City’s side of the meter, if this is the case please call the City, Monday through Friday, 8am – 5pm, at 830-598-8741 and we will replace and relocate PRV at no charge to you.

Return to Utility Webpage 

4. Why do I have low pressure?

A PRV (Pressure Regulating Valve) failure can lead to inconsistent pressure at faucets or can result in high pressure that could cause possible damage to appliances.

Return to Utility Webpage 

5. Where is my water shut off?

The customer’s meter shut off is on the customer’s side of the meter. It is a good idea to familiarize yourself and any residents of your household with it’s location in the event of a water emergency requiring you to shut off your water quickly.

If you need help locating your shut off please call the City Office, available 24/7, at 830-598-8741, and request assistance.

Plumbing code requires a customer owned and maintained shut off at every service location.

Return to Utility Webpage 

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1. When are City Council meetings?

City Council regular meetings are normally scheduled for the third Tuesday of each month at 3:00 p.m. In order to allow the Council and staff additional time to work on the budget process, the first budget meeting is held in late June or early July and the August meetings are held the last Tuesday of the month. Meetings are held at City Hall, 1 Community Drive, Horseshoe Bay, Texas 78657.

Meeting Schedule

2. Where do I find agendas, minutes and meeting packets on the website?

Agendas, minutes and meeting packets for both City Council and Planning and Zoning Commission can be found on the city's home page in the upper right corner: www.horseshoe-bay-tx.gov

Agendas & Minutes

3. What does it mean when the red light is on my grinder pump?

The red light means there is a malfunction with your grinder pump and you should call the Utility Office immediately, even after hours, at 830-598-8741.

4. What are City Hall/Utility Billing Office hours?

Monday through Friday from 8:00 a.m. until 5:00 p.m. with the exception of holidays.

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1. Can I pay my citation online?

Yes, payments can be made online through TrafficPayment.com.

Return to Municipal Court Webpage

2. If I received a citation can I just pay the fines?

Yes. However, any and all charges in which you pay in lieu of seeing the judge or making other arrangements with the Court will be plead as Guilty or Nolo Contendere, will be considered convictions, and go on your record.

To avoid further charges and a warrant for your arrest, this must be done in person or in writing no later than the initial appearance date listed on the citation. Return to Municipal Court Webpage

3. What does the appearance date on my citation mean?

The appearance date is your deadline to enter a plea in person or by mail. You must appear in person or in writing on or before the appearance date listed on your citation. Phone calls do not constitute an appearance. No re-sets will be granted on the appearance date. Return to Municipal Court Webpage

4. What if I do not report by my appearance date?

If you fail to respond to the charge(s) by the appearance date shown on the citation, an additional charge will be assessed against you for failure to appear and warrants for your arrest will be issued. You may be denied renewal of your driver's license. Return to Municipal Court Webpage

5. Will I see the Judge on my appearance date?

No. The appearance date is the deadline you or your attorney must enter a plea to the Court in person or in writing. Return to Municipal Court Webpage

6. Can I see the Judge before my appearance date?

No. To speak to the Judge you must ask to be placed on the arraignment docket for the next available court date. This request must be made on or before the appearance date on your citation. Return to Municipal Court Webpage

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1. What is storm water runoff?

Storm water runoff is water that flows after a rainfall. During rainstorms, water drains off driveways, parking lots and streets picking up pollutants while flowing to the storm sewer system. Once storm water enters the storm sewer system of inlets, pipes or channels, it flows downstream to the nearest creek, lake or river.

2. What is urban runoff?

Urban runoff also flows to the storm sewer system. Urban runoff is water from irrigation, over watering, car washing and other sources that travel into the street picking up pollutants.

3. What can you do to help with water pollution?

To report illegal dumping into our storm drains or waterways, contact the City at 830-598-8741.

The largest source of storm water pollution are pollutants such as litter, pet waste, pesticides, fertilizers, leaves and yard clippings and automotive leaks and spills. These materials are swept away with the storm water and produce what is referred to as non-point source pollution.

Harmful bacteria, chemicals, sediment and litter enters or blocks the storm drain and leads to flooding, impaired water quality and endangers the health and habitat of local wildlife.

4. What is the difference between the storm sewer system and sanitary sewer system?

The water that goes down the sanitary sewer system (from sinks or toilets) flows to a wastewater treatment plant where it is treated and filtered prior to entering any water bodies.

The stormwater and urban runoff water that flows down driveways and streets and into the storm sewer system flows directly to our creeks, lakes and rivers. Anything that enters a storm sewer system is discharged untreated into the water bodies we use for swimming, fishing and providing drinking water.

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1. How do I set up utility service?

New accounts for utility services are established by completing an Application for Utility Service and paying the Security Deposit of $200. You may obtain your application at City Hall, 1 Community Drive next to the primary Fire Station on FM 2147 or complete the application available online (PDF).

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1. How do I know my water is safe to drink?

Public drinking water is regulated at both the state and federal levels.   These agencies require water utility providers to meet specific testing and water quality standards.

2. Where does my drinking water come from?

The City contracts with the Lower Colorado River Authority to draw surface water from Lake  LBJ.  

3. Why does my water taste or smell like chlorine?

Chlorine is used to disinfect your drinking water by killing common bacteria. 

4. What is a backflow preventer?

A backflow preventer is a device that prevents unwanted reversals of flow of water or other liquids that could cause harm to people, cause a bad taste, or discolor drinking water. Backflow preventers, known to plumbing and irrigation professionals as backflow prevention assemblies, are required on all landscape irrigation systems and all automatic refill lines for swimming pools, fountains and garden ponds. All irrigation backflow preventers must be tested every 5 years, as well as upon installation or after servicing.