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1. How does Direct Debit or Auto Draft work?

Direct Debit, also known as Auto Draft, lets you authorize the payment of your utility bill directly from a checking account or credit card. In other words, your check writing days are over. Direct Debit means you won’t have to worry about late payment fees or bother with envelopes, stamps and mailboxes again.

2. How do I put Direct Debit to work for me?

Just complete and return the Application (a voided check is required for checking account debit). Direct Debit Application

3. How will I know how much is being deducted?

You will still receive a copy of your bill. If you have questions about specific charges, simply contact The City of Horseshoe Bay at 830-598-8741. Otherwise, your bill will be paid automatically.

4. Is there a charge for Direct Debit?

No.

5. What do I save with Direct Debit?

Since your bill is paid automatically, you save on check charges, postage and, most importantly, time.

6. What if I later decide I do not want Direct Debit?

Simply notify us in writing and we’ll discontinue your enrollment. You can drop off the notice or mail it to us at:
City Hall
1 Community Drive
PO Box 7765
Horseshoe Bay, TX 78657

7. What if I have multiple bills from The City of Horseshoe Bay?

You’ll need to fill out an application for each account you have. Please call a customer service representative at 830-598-8741 if you have any questions. View the Direct Debit Application

8. When will my bill be paid?

For both the “Checking Account Debit” and the “Credit Card Debit” option, payment automatically takes place approximately 5 business days after you receive your bill.