Frequently Asked Questions

Generally, a leak on your side of the property will result in the water meter gauge indicating active usage and is the responsibility of the homeowner. The City offers a leak alert program through WaterSmart that will notify residents when a possible leak is detected and where residents can get detailed information about their household water use.

To learn more or sign up for this free service, click here.

One of the most impactful lessons learned from our past years of freezing weather is knowing the location of your main water shut-off valve prior to an emergency.

If you have a leaking pipe that's gushing water into your home, it's important to get the water supply turned off as quickly as possible to minimize damage. Depending on the situation or location of a leak, you can also locate shut off valves inside the house for certain appliances and fixtures such as your water heater, washing machine, dishwasher, sinks and toilets. If something erupts at one of these spots, a good first step that might save you some immediate flow, is to shut one of these down quickly, then move out to the main shut-off valve if required.

Main shut-off valves that control the flow of all water to your residence and irrigation system are located right near your water meter. Most City water meters have two shut-off valves. One located on the City’s supply side of the meter (Corporation Stop) and another on the customer side entering the property (see image). To shut off the water supply at this point, stopping all water to the residence and the irrigation system, rotate the customer valve clockwise 90 degrees or until it stops. You will need to have a meter shut-off wrench or crescent wrench. Some valves may have a round or square handle that can be turned by hand. The valve can be hard to turn, and care should be taken not to break the valve by putting too much pressure on the turning nut.  If you cannot get your shut-off valve to stop the flow, contact the City for assistance with the City-side valve.

Whenever you move into a new property, familiarize yourself with where your water shut-off valve is located. In case of an emergency, you don't want to be in the position of having to waste valuable time looking for it. It's a good idea to ask the property owner, real estate agent or the previous owner where the location of the valve is before you move in.

Leaving town? Protect your home from a water line break by shutting off water to the house. However, it is important to remember a few issues that must be addressed when the water is off to the home. 

• First, all water heaters should have the power turned off to prevent damage to the heating elements to eliminate a possible fire hazard as the heater becomes empty.
• Second, cutting the water off at the meter will also stop water to irrigation systems, leaving your yard and landscapes dependent on rain only. To keep irrigation on, an additional valve is required on the water line after the irrigation tie-in point to isolate the house plumbing. Many homes already have these house shut-off valves installed and may be found in the garage, close to irrigation feeder connections, or where the water line enters the house close to the slab.

If you have any questions or need assistance in locating your water shut-off valve, contact the City Utilities Department at (830) 598-8741. We will be happy to assist you.

Return to Utility Webpage 

Your PRV is your Pressure Regulating Valve. The PRV lowers the water system pressure to a level that is deemed safe for household appliances by your plumbing contractor. The City of Horseshoe Bay has higher than typical water pressure due to the hilly terrain. Your PRV is usually located within a few feet of the water meter box on the customer side. It is the customer’s responsibility to maintain or replace the PRV. The exception would be if the PRV was installed before the City incorporated and the PRV is on the City’s side of the meter. If this is the case, please call the City, Monday through Friday, 8 a.m. – 5 p.m., at 830-598-8741, and we will replace and relocate the PRV at no charge to you.

Learn more about backflow prevention here..

Please contact Utility Dispatch at 830-598-8741 for assistance.     

A PRV (Pressure Regulating Valve) failure can lead to inconsistent pressure at faucets or can result in high pressure that could cause possible damage to appliances.

Learn more about backflow prevention here.