Frequently Asked Questions

Direct debit, also known as auto draft, lets you authorize the payment of your utility bill directly from a checking account or credit card. In other words, your check writing days are over. Direct debit means you won’t have to worry about late payment fees or bother with envelopes, stamps and mailboxes again.

Just complete and return the application (a voided check is required for checking account debit).

No, there is no charge to use direct debit.

Since your bill is paid automatically, you save on check charges, postage and, most importantly, time.

Simply notify us in writing and we’ll discontinue your enrollment. You can drop off the notice or mail it to us at:

• City Hall, 1 Community Drive, PO Box 7765, Horseshoe Bay, TX 78657

You’ll need to fill out an application for each account you have. Please call a customer service representative at 830-598-8741 if you have any questions. 

For both the “Checking Account Debit” and the “Credit Card Debit” options, payment automatically takes place approximately 5 business days after you receive your bill.