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Code Enforcement Division
Code Enforcement Division
The mission of the Code Enforcement Division is to maintain the health, safety, and welfare of City residents and property.
Horseshoe Bay's unique lake environment, quality of life, and property ensure community values are reflected in the physical environment and enforcing City Ordinances and all adopted codes maintains these high standards.
Our mission is to provide information through education, cooperation, and compliance. Community awareness is paramount to maintaining our unique and beautiful Hill Country charm.
The City's approach and implementation of code compliance and enforcement is the catalyst through which Horseshoe Bay continues to excel in its unique certifications such as Scenic City and Dark Sky Community.
For more information or to request to be contacted, please email Code Enforcement.
Common code violations include the following:
| Code Violation | Code Section |
|---|---|
| Sanitation (Trash Bins) | Sec. 6.02.007(g)(1) |
| Tall Weeds/Grass and Dead Trees/Branches | Sec. 6.02.008 |
| Unpermitted Construction | Sec. 3.03.008 |
| Residential Parking | Sec. 12.03.010 |
| Public Nuisances | Sec. 6.02.007(3) |
| Junk Vehicle/Nuisance Vehicle | Sec. 8.02.004 |
| Residential Lighting | Sec. 3.07.004 |
Oak Wilt Ordinance Sec. 8.09 - Oak Wilt/Tree Trimming Ordinance
The City’s Development Services Department would like to remind everyone that effective every February 1, pruning of any type of oak tree is prohibited until July 1, per Chapter 8, Article 8.09 Tree Trimming Protection. (Ordinance 2020-14 adopted 6/16/20)
Section 8.09.004 (Violations, Penalty and Enforcement) reads as follows:
(b) Pruning or cutting of oak trees shall be prohibited in the spring months of February through June when fungal spore formation and beetle activity are highest unless such activities are completely unavoidable in order to protect the safety of people and property or the health of the tree. Golf courses and resorts are exempt from this prohibition from February 1 through February 14. Pruning or cutting of oaks is permitted from July through January.
The Anatomy of a Violation of City Ordinance
When there is a code violation, the City officially contacts the property owner in person, by phone, email, or in writing to inform the resident or business owner of the city ordinance violation(s) and the required time (7) (10) or (20) days to abate or remedy to ensure compliance.
Our primary goal is cooperation and compliance for property owners to make the needed corrections in a timely manner bringing the property into compliance with city ordinance.
Uncorrected code violations may result in citations of both criminal or civil, fines and/or court cost for each violation. (Note: the City only enforces the adopted city ordinances and does not enforce deed restrictions or covenants as they are part of a civil agreement between a property owner and the Homeowner's Association or Property Owner's Association).
How Do I File a Complaint for Violation of City Ordinance?
All complaints filed are required to be submitted in writing per city ordinance.
Sec. 6.02.010 - Investigation and notice of violations.
(a) Any city resident or property owner may file a complaint alleging a violation of this article. The complaint must:
- (1) Be in writing. CODE COMPLAINT FORM
- (2) Provide sufficient details about the violation and location of the property or building for an investigation to be conducted.
- (3) Be signed by the complainant; and
- (4) Be filed with the mayor, city secretary, or code enforcement officer. EMAIL
Note: You may view all city ordinances located on the city's website.
For additional information on the City's Ordinances for code enforcement, please email Code Enforcement.
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To report illegal dumping violations, please call 830-598-9959, 8 a.m.-5 p.m., Monday-Friday or HSBPD Dispatch at 830-598-2633 after 5 p.m., Monday-Friday and weekends. In case of an emergency, call 911.
Illegal dumping crimes range from Class “C” Misdemeanor to State Jail Felony. For more information on illegal dumping and state laws for environmental crimes, visit TIDRC.
Who Do You Need to Call?
Complaint | Responsible Agency |
|---|---|
| Noise | Horseshoe Bay Police Department 830-598-2633 For emergencies dial 9-1-1 |
| Private Subdivision Restrictions Landscape Maintenance Issues | Contact your HOA/POA HSB POA/ QUAIL POINT LODGE |
| Street Maintenance | Public Works Department 830-598-8741 Ext 234 |
| Irrigation and Water Conservation | Water Conservation inspector 830-598-9973 |
| No electricity | Pedernales Electric Company 888-554-4732 Emergencies 888-883-3379 |
| Downed trees in roadway | Public Works Department 830-598-8741 Ext 234 |
| Downed trees on property | Contact Landscaping Company |
| Building Permit Information | Development Services Department 830-598-9959 |
| Flooded or washed out roads | Horseshoe Bay Police Department 830-598-2633 |
| Storm Damage on Property | Contact your Insurance Agent |
| Burn Permits | Horseshoe Bay Fire Department 830-598-6953 |
| Lake LBJ/Lake Water Complaints | LCRA Questions, Comments & Complaints | LCRA |
| Parking Complaints | Horseshoe Bay Police Department 830-598-2633 |
| Bulk Trash Services | Utility Customer Service 830-598-8741 Ext. 202 |
| Vacant Lot Mowing Program | Lot Mowing Coordinator 830-598-8741 Ext. 272 |
| Animal Control | Horseshoe Bay Police Department 830-598-2633 |
| Questions about paint color, non-structural maintenance of property/landscaping | Contact your HOA/POA or Architectural Control Committee (ACC) 830-598-3984 |
| Short-Term Rental Complaint | Visit the Citizen Portal or call 830-563-4551 |