Who to Call at City Hall
Not sure what department to contact about a City-related issue? The list of topics below may help!
- Public Information Officer
- Calls/Meeting Requests for the City Attorney, Legal Questions/Issues
- Compliments/Complaints about City Staff and Services
- Historic Preservation Advisory Committee
- Transportation Advisory Committee
- Land Use and Development Advisory Committee
- New City Center
- 20th Anniversary Celebration
- Special Event Permits
- Operational Planning and Plans/Community Relations
- Media/Reporters
- City’s Website Management and Social Media Updates
- City News/Articles/Current Events
- City Notification Systems (Civic Ready)
- Calendar of Events
- Citizens Academy
- Town Hall Meetings
- Special Events
- Press Releases
- City Publications
- Budget
- Bids/RFPs/RFQs
- Invoices/Billing (for Utility Billing questions, please call 830.598.9989)
- Property and Sales Taxes and Tax Rate
- Audits
- Accounting
- Liens
- Bonds/Certificates of Obligation
- Property and Liability Insurance
GIS Admin: 830-598-8741 x236
- Code Enforcement
- Building Permits/Inspections
- Development Review Committee (DRC)
- Short-Term Rentals
- Contractor Registration
- Plats/Replats
- Construction/Remodeling
- Subdivision Standards
- Which subdivision/POA/ACC is my Property Under?
- Planning and Zoning Commission Meetings, Agendas, and Minutes
- Board of Adjustment Meetings, Agendas, and Minutes
- Capital Improvements Advisory Committee (Impact Fees)
- Trees/Oak Wilt
- Zoning
- International Dark Sky Requirements
- Contractor’s Corner Updates
- Elections (for the City of Horseshoe Bay only; refer to applicable County otherwise)
- Public Information Requests
- City Council Meetings, Agendas, and Minutes
- Proclamations
- Legislative Session, Pending Bills, New Laws
- Applying for a City Board, Commission, or Committee
- Records Management
- Ordinances/Resolutions
- Home Rule Charter
- Open Meetings Act
- Code of Ordinances/New Laws
- Employment Opportunities
- City Holidays
- Employee Benefits
- Employment Verifications
- Employee Academy
- Citations (including online payment questions)
- Court Appearances (plea/trial, court docket/appearance)
- Deferred Disposition
- Warrants
- Court documents
- Municipal Judge and Prosecuting Attorney
- Fines/Cost Schedule
- Offense types: Traffic, Parking, Penal Code, Health and Safety Code, Alcoholic Beverage Code, Education Code, and City Ordinance Violations)
- Defensive Driving Referrals
- New Utilities/Change Existing Utilities
- Water/Wastewater Rates
- WaterSmart Customer Portal
- Grinder Sewer System
- Trash Pick-Up/Solid Waste Services
- Bill Pay Online
- Streets/Sealcoating/Improvements/Construction
- Potholes
- Drainage Issues
- Lot Mowing
- Parks/Hiking Trails
- Reserving City Parks
- Water Quality
- Wastewater/Sewer
- Grinder Sewer System
- Water Leaks
- Backflow Prevention
- Recycling Center/Brush Disposal (512-755-3257)
- Irrigation Audits/Inspection
- Watering Restrictions
- Rainwater Harvesting
- Native Landscaping Guidance
- Fires
- Emergency Medical Services
- Citizen Safety Needs
- Motor Vehicle Accidents (includes pedestrians, bicycles, etc.)
- Hazmat
- Emergency Management
- Warn Central Texas Notification System
- Fireworks
- Burn Permits
- Fire Marshal
- Telecare
- Knox Box Access System
- Ladders Program (smoke alarm battery changes)
- Wildfire Risk Reduction
- Police/Incident Reports
- Animal Control
- Criminal Investigations
- Complaints against Police Officers
- Road and Flood Conditions
- House Watch (for residents on vacation)
- No Solicitors List
- Peddler and Vendor Permits
- Deer Management
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